Frequently Asked Questions

The FCC license sets SpeedNet apart from "unlicensed" wireless providers, assuring high quality airwaves. SpeedNet owns the exclusive radio licenses issued by the Federal Communications Commission, the Federal agency responsible for regulating airwave radio frequencies. This enables SpeedNet to deliver reliable, high power, no-interference service with absolute security.

To optimize your system for SpeedNet you should make sure that your PC has the latest updates installed. You should also have anti-virus protection, SpeedNet has protection at our end but you should also have protection at your end as well. You should run a scandisk and disk defragmenter to ensure your PC has no problems. Once your PC has the latest updates and you have run scandisk and disk defragmenter, make sure your PC boots up without any errors. You should also check to see if you have a network card installed, and if you do make sure that it is installed properly.

Yes, and its cheaper. AOL offers a direct connect plan for high-speed customers that do not use their slow dial-up network. Prices vary, but it's usually around $9.00 a month for direct AOL. You would work this out with AOL directly. SpeedNet would then be configured to take you directly to AOL. SpeedNet offers instant messaging services that work with AOL Instant Messenger at no additional cost.

Yes. You can hook up a whole network of computers to SpeedNet. In order for you to network more than one pc, you will need a router, a switch, or a hub which you would have to purchase yourself.

Yes. SpeedNet comes with 5 POP3 email addresses with 50MB of email space each. Additional addresses are available at $4.95 per month for an additional 5 addresses.
SpeedNet offers Web mail access. This means that with your password, you can access your email from any computer on the Internet in the world. Most hotels, libraries, city halls, and airports have public terminals for this use. You can access web mail here. The system will ask for your username and password.

Yes. SpeedNet comes with 5 MB of web space for residential customers and 10 MB with a virtual server for businesses who have their own domain. Additional fees may apply for large business accounts.

Yes, SpeedNet offers seasonal service. Just let us know when you leave and we will stop your service billing. Call us when you return, and we will turn your service back on. It's just that simple. Since you are renting your modem from us, the nominal $7.00 per month modem equipment rental fee will continue to apply to your account during your absence. We also keep your email account working so you don't have to keep changing email addresses. Or if you have an existing email address, we can forward your mail to it.

SpeedNet uses different modems in its service area. Some modems use a Ready light, others a Cable light. This light must be lit and steady for proper operation. If the cable or ready light is out or flashing check all modem connections including the power and other cables. Try resetting the modems power. Contact technical support if you cannot achieve a steady ready or cable light.
If you have one of our internal Non Line of Site Modems make sure your lights are not flashing at all, they must be solid. If they flash at the same time this normally means it does not see a connection to a device such as a router or computer. If they are flashing in sequence this means you have lost signal. External Non Line of Site Modems are harder to judge please contact our support team to have them look at your modem.
If you modem is showing a steady Ready or Cable light and you cannot surf the Internet the problem is more likely with your computer. Often a complete power reset will help.

To reset your modem, simply unplugged the power cord for at least 10 seconds and plug it back in.

Yes. When your modem is on, we can automatically download new software for it and advise you of any potential problems before they cause an outage.

If you don't have solid "ready" and "sync" make sure that all connections are plugged in. If all connections are properly plugged in, make sure the outlet they are plugged into are working properly, you can test this by plugging a lamp into the outlet. If everything appears to be plugged in correctly and the outlet is proven good, unplug the power inserter (which is the ac adapter that plugs into the splitter) and plug it back in.

If you have to re-format your pc you need to make sure that you have a copy of your network card's device drivers. First you need to determine what type of network card you have installed on your pc. If you have windows 98 or windows ME right click on my computer or choose properties, choose the device manager tab, click the plus sign next to network adapters, and listed below will tell you what type of network card you have. For windows 2000 and XP right click on my computer, choose properties, choose the hardware tab, click the device manager button, choose the plus sign next to network adapters. Locate your device drivers disk that came with the pc or contact the manufacturer.

None. SpeedNet uses the TCP/IP protocol which your pc already has.

If you are experiencing connection and freeze up problems trying to play games on-line, make sure that you have the latest version of Java downloaded. This link isn't affiliated with SpeedNet, please do so at your own risk.

If you have received any email stating that you were spreading a virus and that you would be shut down if the matter wasn't resolved, this is a virus and it is not from Speednet. Please delete this email if you haven't done so already. Here is a sample message that you may receive:

Dear user of speednetllc.com

We have received several abuses:

- Hundreds of infected e-Mails have been sent from your mail account by the new Bagle.AB worm
- Spam email has been relayed by the backdoor that the virus has created

The malicious file uses your mail account to distribute itself. The backdoor that the worm opens allows remote attackers to gain the control of your computer. This new worm is spreading rapidly around the world now and it is a serious new threat that hits users.

Due to this, we are providing you software to remove the infection on your computer and to stop the spreading of the mailware with a special disinfection tool attached to this mail.

If you have problems with the virus removal file, please contact our support team at support@speednetllc.com. Note that we do not accept html email messages.